Reading A Batch File?

Feb 15, 2012

I have a batch file that loads into a form containing 20 IT related incidents. I have managed to upload the batch file into a form. However I have an algorithm that reads an incident and manages to classify into its topic: See Below the data imported form the file:

1) Need to install jet direct to printers and connect users
2) Remove ms project software from PC 04384 and re install on 07882
3) install needed for 2 vectra software for Finance department PC assest 9875 and 8711
4) Supply PC 500 SITA Rest Area phone 2268 Asset and S/N
5) Add printer Epson label printer in ISD2
6) Remove Jetdirect and network printer via port PPSS PC add printer
7) Credentials for user UK15428 not logging onto the network
8) Install CD RW and unsupported software for UKX3395
9) Need Entire software installing on asset 5530, and access to password for use.
10) phone handset not functioning for UK10529, new phone required.
11) install card reader and software following PC move
12) New user group UKG0345 no mail just printers on PC00856 and PC02427
13) Update outlook remove project from PC D0186 in Prod Control per Tony Campbell install on Alisons PC in NDS
14) Unable to log onto the network, profile will need recreating
15) Remove spent toner cartridge
16) The printer doesnt appear to be printing, it looks like there could be a paper jam of some sort
17) Set up laptop and use local admin password to gain access to backup files
18) Remove image grabber card from PC and install on PC in paint shop have explained to user they will have to contact optivision

19) Cannot get onto network as I have forgotten my password, can you reset for UK15617
20) User cannot access voicemails, need mac address to edit on TOIP software

For example number 1) would be classified as a printer problem. I want the algorithm to be able to read each number, not the whole lot and classify the whole block of text, I want it to classify each incident individually, so there are 20 incidents to be classified.

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