HTTP 404 Not Found Error On Web Service Call, Only With Large Amount Of Data

Sep 2, 2011

I have a vb.net Windows application that calls a vb.net Web Service function. Both the vb.net application and Web Service have been in use for over 5 years and have worked well. The Windows App builds a text file consisting of a number of inserts into an Oracle table, followed by a call to an Oracle package. The Web Service call uploads the text file to the Web Server, loops through the statements in the text files and executes them. It then does a Select statement to put the resultant data in a string which is passed back to the calling program. We have both people on our local area network as well as external users where the call to the Web Server is over the internet.

The data string returned is the pricing for each of the lines inserted in the text file, separated by asterisks. Normal use of this call has anywhere from 1 to a few dozen lines, and the program works fine for this for both internal and external users.

Our problem right now is one external person is attempting to price a job with 491 individual line items. At first it would not price, whether the job was priced from a computer at the customers site or one of our internal people on the LAN. The problem turned out to be the timeout value was not long enough (it was set at 2 minutes, this job takes 5 minutes) so changing both the Timeout value in the Web Service call as well the httpRuntime executionTimeout value in the web.config file on the web server addressed the problem, but only for our internal users on the LAN. Our external customer wants to be able to price jobs of this size going forward, and I am at a loss as to why it errors on internet connected machines but not locally connected machines. Our customer is in New York, We are in Wisconsin, and I am able to recreate the error condition from my home computer.

The other thing is, if I create a VPN connection to our server from my computer at home, this job will price (again, it takes about 5 minutes) but if I disconnect the VPN connection, it gets an error after approximately 3 minutes, http 404: Not Found.The customer can otherwise price all of his other jobs with no problems, it's only this one, very large job that gets the error.

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