How To Generate The Formula

Apr 1, 2009

how to generate the formula. want to use arraylist to store and for loops to loop the formula til the system can detect which staff it should giv the ticket to..below is the scenario:this is a helpdesk system..so each ticket they submit muz be auto assigned to a staff to attend their ticket..each staff has a different quota..so i came out wid this algorithm on hw to determine who the ticket shld go to..

for ex: i set one ticket's quota is 7%

staff A's quota - 47% staff B's quota - 35% staff C's quota - 18% so to knw how many tickets A get den B getx 1 ticket and how many tickets B get den C gets 1i came out wid a calculation like this -

Staff A - 47% / 7% = 6.7(max no.of tickets he can receive foe a period of time)
Staff B - 35% / 7% = 5
Staff C - 18% / 7% = 2.5

so first i compare A&B whr i took 6.7/5 = 1.3 -> so every 1.3 ticket A gets,B gets 1 ticket den i compare B&C whr i took 5/2.5 = 2 -> so every 2 ticket B gets,C gets 1 ticket i wanna implement this concept in my code..but i dunno how to come up wid this formula..

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Heres my copy of the original code.

Public Class Form1

Private Sub cmdExit_Click(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles cmdExit.Click
End
End Sub

[CODE].......................

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[Code].....

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[code].....

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[Code]....

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[URL]

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[code]....

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[Code]...

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[Code]......

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